Terms & Conditions of Carriage

Welcome to Talofa Airways

We at Talofa Airways would like to make sure that your travel experience with us meets your satisfaction.

Our Terms & Conditions of Carriage apply to all passengers and baggage from the origin airport to the destination airport on flights operated by Talofa Airways Limited. We do reserve the right to refuse carriage of any passenger or baggage where the Terms & Conditions of Carriage stated below are not complied with.

Visa / Entry Permits

American Samoa

• Most countries are required an entry permit and a return/onwards ticket to travel to American Samoa. Please visit Immigration of American Samoa (US territory) website for more information.
• Travelers must hold a non-expired passport and must be more than 6 months from the passport expiry date.
• Passengers are authorized to transit through American Samoa or stay up to 30 days under a tour visa.
• Travelers of Samoan citizens are required an entry visa and a return/onward ticket in order to travel to American Samoa.

Passengers from the countries listed below, are authorized to stay up to 30 days with an OK BOARD APPROVAL (Ok Board document must be presented at check-in) - https://www.americansamoa.gov/immigration-info :

Samoa

Each traveler to Samoa must:

• Have a return or onward ticket.
• Possess a passport valid for a minimum of six (6) months after the intended date of departure from Samoa.
• Have a valid visa or permit for entry into the country to which they will travel from Samoa.
• Travelers of American Samoa US nationals are issued with an entry visa (fee charged) on arrival and must have a return/onward ticket in order to allow entry into Samoa.

Kingdom of Tonga

Each traveler to Tonga must:

• Travelers must present evidence of return or onward tickets and proof of sufficient funds.
• Duration of stay can be extended on arrival in Tonga.
• All travelers will need a passport with 6 months validity at all times.
• When entering the Kingdom of Tongan a free visa for certain countries are issued upon arrival. Please visit Immigration of Tonga website for more information.

Passengers from the countries listed below, are authorized to stay up to 31 days under a visitor's visa:

Important information for travelers booking on our service

• Check with your other airline(s) in case you have connecting flights overseas as part of your journey. It may be that countries you pass through to your destination may require a separate transit visa. 
• We or our agents have the right to refuse check-in if return/onward ticket is not shown, and/or you do not meet the visa requirements, including women over the safe travel stage of pregnancy.

Fares

• Our fares are non-refundable but are transferable. Ticket change fee and any fare difference will be charged to the transfer ticket.
• Ensure the information you provide at ticket office or online booking is correct before making the final payment.
• Faleolo Airport Departure Tax is NOT included in any ticket. The passenger is to pay the departure tax to Faleolo Airport Security before entering the departure lounge.   
• Infants (under 2 years old at the time of travel) will be seated on the lap of the accompanying adult passenger and therefore will not pay any fare. 

Purchasing a ticket

The purchaser must ensure that the:

• Ticket accurately states the passenger's name
• Correct dates and times of travel, and  
• The correct documents such as entry permits and return/onward tickets (as required) are presented at check in counter.

Passport Validity

Your passport should be valid for a minimum period of six months from the date of entry at your destination.

Travelling while Pregnant

Immigration at your destination may:

• Not allow entry to women who are six months or more in pregnancy.
• At this stage it is advisable to bring documentation from a medical professional attesting to your stage of pregnancy.

Disabled and Special Needs Passengers

A person with reduced mobility (special needs) is any person whose mobility is reduced by physical disability or weakness which may reduce their ability to act independently in an emergency situation onboard Talofa Airways aircraft. They include people who use wheelchairs, crutches or other mobility devices. The guest may not be able to board or disembark the aircraft unassisted, and due to the limited service Talofa Airways is able to provide in-flight to ensure the safety of our travelling guests, the disabled passenger may require to travel with a caregiver.

Disabled Passenger Travels

In order for any disabled passenger to travel independently they must:

• Be able to understand and respond to briefings about emergency procedures;
• Not require special assistance during flight.

The following will be inquired and evaluated of the passenger during the booking process to determine the disabled passenger’s ability to carry out independently:

• Can you fasten an aircraft seatbelt?
• Can you put on an aircraft life jacket?

If a passenger with special assistance cannot carry out any one of these things during flight and will need assistance for that to occur, they must travel with a carer. If the guest is required to travel with a carer, the disabled customer will be advised that we cannot allow them to travel alone until a carer is provided to ensure their safety during the flight.

Flight delays / cancellation (disrupted flights) notification

There will be times when weather, operational or safety reasons result in delays, cancellations or disruptions on the date of your flight.

We will make an attempt to notify passengers - who have provided us through our ticket office or travel agent with their contact information - of our flight delays, cancellations or disruptions.

Flight disruption on the day of your travel caused by reasons outside our control can and will contribute to some flight changes from published scheduled times. We will assist in rebooking your flight on our services with no additional fee charged to you on the day of your travel, however, we are not liable for any other associated costs.

If the disruption is caused by reasons within our control on your travel date, we can credit your ticket or attempt to rebook your flight on our service or service of another carrier that is in the same ticketed route with no additional charge to you. Should you decide to make different route arrangements, these and any additional costs will be your responsibility.

We are not responsible for any disruptions caused by other carriers.

Please be aware that any ticket cancellation or same route flight changes made by the customer not associated with specific flight disruptions will attract a change fee.

Contact us to update your contact details whenever there is a change from your original contact information. Customers with bookings that have no valid email address or contact phone number will not be able to be contacted.

Infants

• Infants are below the age of 2 years.
• Infants (under 2 years old at the time of travel) will be seated on the lap of the accompanying adult passenger and therefore will not pay any fare.
• Infants will not have any hand carry or checked baggage allowance - all infant's baggage will be charged at the extra piece rates. 

Unaccompanied minors

• Passengers 12 years old and above may travel alone.
• Passengers up to 11 years old must travel with a companion who is at least 15 years old.

Standard Ticket Change fee (reschedule booking)

Late Change

If you request a ticket change within 24 hours of your scheduled departure time, a late change fee applies. The Late Change fee amount is determined by the route you are travelling. Please see the Terms & Conditions of Carriage on your eTicket.

No Show

If you do not show up to your outbound flight, and fail to inform Talofa Airways prior to the departure time, you will be considered a No-Show. The fee amount is determined by the route you are travelling. Please refer to the Terms & Conditions of Carriage on your eTicket or Contact Us for more information.